Another lady came and asked if she could help. It took her a little bit before she could even help with the foundation as she was assisting someone else. Eye shadows I could try on my own, they had a great area set up for people to try stuff on themselves.

I asked her if they could do a foundation match. So they don't do the whole makeover, okay fine. It hadn't been an hour and half and the mall wasn't very busy. We walked around the department store (Younkers) for about 20 minutes to see if someone was going to come work at the MAC counter or not.Īfter that, we went to some other stores before finally coming back to the MAC counter. When the mall opened, the employee wasn't even there. I especially stopped at that mall because I was excited to see a MAC store and explore. Well, we'd been in town for an error and the mall hadn't been open for an hour. She said they only do one thing (that makeovers are only for special events such as prom, etc.) and that the one thing also depends on if they're available or not. What was not okay is when she asked how she could help, I asked her if they did complimentary makeovers. I don't mind waiting while she helps another customer. Whereas when I went to the MAC counter, it was different. That way you don't buy something and then regret it and return it right away. They don't push you to buy, they give you samples for you to try on the products for a few days so that you can tell if you like it or not. I use Estee Lauder and since MAC is owned by Estee Lauder I was expecting the same level of service.Įstee Lauder counter that I go to in Coralville has friendly staff members that are eager to help you and if you ask for any kind of product trial or makeover, they're more than happy to help. It was my first time going to the store since there is only one in this state.

Customer service in MAC store in Des Moines is lousy.

Mac make up phone number